The Digital Harbor Support Center
consists of a group of dedicated analysts and programmers ready to assist
you with being successful with your implementation. Our staff is available during normal
business hours via the telephone at our call center, or anytime via our
e-mail address. Support analysts can help you understand PiiE better, aid
in troubleshooting unexpected behaviors, and provide suggestions for improving
your applications.
Each analyst is a trained Digital Harbor expert, and many bring a deep knowledge
of Java, LDAP, WebLogic and other related technologies.
To Digital Harbor, an effective support organization is more than a call
center. The Support Center is part of the overall Services organization
in Digital Harbor. Services, in addition to support, manages all internal
and external training on Digital Harbor's platform, and is comprised of business and technical
consultants. This creates a synergy across training, consulting and support
for your organization. Support analysts have a direct line to the consultants
you employ and the trainers that elevate your knowledge of Digital Harbor.
Together, support, consulting, training and you, form a tight-knit group
to make you successful!
You may use the Online Support
Center Web Site to send inquiries to a
support analyst, or to track those previously submitted. This web site
has a direct link to the support database and always has the most current
status regarding your inquiry.
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